How can I contact you?

We're working hard to make this an enjoyable shopping experience for you. If you have questions or concerns anytime throughout the process, please contact us using one of the methods below:

Toll Free: 1-877-Tilly-4U (1-877-845-5948)

Email: TillamookSupport@Co-operations.com

What are your shipping & handling policies?

We take pride in every piece of award-winning Tillamook Cheese that we make. It’s important to us that your Tillamook Cheese, which is perishable, is shipped with great care. We want you to be completely satisfied with your purchase or gift; that’s why we developed the following shipping policies:

• Our nominal handling fee per order is the same whether you order one item or one hundred! 
• All our cheese items are perishable products and are required to be shipped with a 2-day maximum delivery window. There is an exception for delivery to Oregon and Washington. See “What are your shipping methods” below.
• We want you or your gift recipient to be satisfied with your purchase of Tillamook Cheese.  Therefore, due to the perishable nature of our product, we strongly recommend that the purchaser be available the day of delivery to accept the package.  If you are sending a gift, we also strongly recommend that you notify the gift recipient that a gift of perishable products is on the way so they can be available to receive it.
• Your package will arrive at the address provided on your order within the stated delivery window.  We cannot be responsible for undeliverable or misdirected shipments on any order for which we are given an incomplete or incorrect address. Nor can we be responsible for perishable orders if the recipient is not available to receive the delivery.
• Ground shipping to Alaska and Hawaii is not available on any order.
• We cannot ship perishable products to P.O. Boxes or military addresses (APO or FPO).
• We’re sorry – due to customs regulations of perishable products in most foreign countries, we are unable to ship our cheese internationally.

What are your shipping methods?

• Perishable orders delivered outside of Oregon or Washington require a 2-Day Shipping.
• Perishable orders delivered to Oregon and Washington may use Ground Shipping.
  • Orders will arrive within a 1-or 2-day delivery time.
  • Perishable orders going to any other state are not eligible for ground shipping.
• All perishable orders have the option to expedite delivery using 1-Day Express Shipping.
• Non-perishable orders may use Ground Shipping.
• All non-perishable orders have the option to expedite delivery using 2-Day or 1-Day Express Shipping.

What is your shipping schedule?

1-Day Express
Orders placed on:	Before 12 noon—will ship:	After 12 noon—will ship:
Monday	Monday	Tuesday
Tuesday	Tuesday	Wednesday
Wednesday	Wednesday	Thursday
Orders placed on:	Before 3:30 p.m.—will ship:	After 3:30 p.m.—will ship:
Thursday	Thursday	Monday
Orders placed on:		Will ship on:
Friday, Saturday, Sunday		Monday
2-Day Shipping
Orders placed on:	Before 12 noon—will ship:	After 12 noon—will ship:
Monday	Monday	Tuesday
Tuesday	Tuesday	Wednesday
Orders placed on:	Before 3:30 p.m.—will ship:	After 3:30 p.m.—will ship:
Wednesday	Wednesday	Monday
Orders placed on:		Will ship on:
Thursday, Friday, Saturday, Sunday		Monday
Ground Shipping
Next business day following the day your order was placed.

* Excluding holidays. All orders will ship on the next business day, which will ensure 1-day or 2-day delivery on a weekday

What are your shipping deadlines to ensure delivery before the holiday?

Thanksgiving: Thursday, November 26th - order schedule for delivery on Wednesday, Nov. 25th
Closed:	Thursday, November 26th & Friday, November 27th
1 Day Delivery:	Tuesday, November 24th
2 Day Delivery:	Monday, November 23rd
Christmas: Friday, December 25th - order schedule for delivery on Wednesday, Dec. 23rd
Closed:	Thursday, December 24th & Friday, December  25th
1 Day Delivery:	Tuesday, December 22nd
2 Day Delivery:	Monday, December 21st

What is your return policy?

Perishable Items:
Satisfaction with your purchase or gift of Tillamook Cheese is our primary goal.  If you are not delighted with your purchase or gift, simply notify us within 7 days of receipt and we'll make it right with either a replacement item or a full refund of the item(s) purchased (less shipping) —whichever you prefer.

Non-Perishable Items:
We are happy to refund or exchange non-perishable item(s) purchased (less shipping) so long as the item(s) is returned in it’s original packaging and apparel has not been washed.

If you should need to return an item, please call our Web Store Customer Service department at 1-877-Tilly-4U / (1-877-845-5948) for instructions on how to return an item.  Please have your order number available for reference.

Do you take backorders?

• At this time, we regret we cannot offer backorders on any item.

What is your privacy policy?

By visiting this site, you are accepting these Web Site Policies.

The protection of the privacy of online guests is important to us at Tillamook County Creamery Association (TCCA).  This policy seeks to describe our objectives regarding the privacy you should expect while visiting our site.  Any concerns you may have regarding your online privacy in connection with your visit to our site should be brought to our attention.

We think that you should know the following about our policy:

1. As provided by the Federal Children's Online Privacy Protection Act of 1998 (COPPA), TCCA will never knowingly collect personally identifiable information from anyone under the age of 13 without first obtaining parental consent.
2. Like most Internet sites, we do collect certain information that your browser provides automatically, such as your browser version, referring page and your IP (or Internet Protocol) address.  This information is not regarded as personally identifiable information.  This information does not tell anyone who you are or contain any other personally identifiable information.  This information is used only to help us improve our site and your browsing experience by, for example, providing us with feedback on what portions of our site or our content are used, and what portions are not used.
3. If we collect any personally identifiable information, such as your name, address, phone number or email address, it is only with your consent.  You will never be required to provide us with personally identifiable information in order to view our site.  If you give us personally identifiable information, you consent to the use and disclosure of that information in accordance with our Privacy Policy.  We may collect the following personal information:
   • email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
   • shipping, billing and other information you provide to purchase or ship an item;
   • other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
   • additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);
   • information from other companies, such as demographic and navigation data; and
   • other supplemental information from third parties (for example, if you incur a debt to Tillamook Cheese, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).
4. Personal information you provide us may be used by us as follows:
   • We may use information you provide to us to provide the services and customer support you request, resolve disputes, troubleshoot problems and generally assist us in operating our business to continue to provide premium products and services to consumers.
   • If you submit an inquiry or comments, the personally identifiable information you provide us may be used to provide you with a response or to otherwise contact you.
   • We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, investigating fraud, collection of billings, and providing customer service. They have access to personal information needed to perform their functions, and they may use and disclose the information in accordance with their with their privacy policies which they may revise from time to time.
   • We may disclose information in response to legal requirements, such as properly served law enforcement demands, court orders, subpoenas and the like.
   • If the information is submitted in connection with a contest, the information will be used by us to contact you if you are a winner.
   • For online and offline marketing, if your permission includes this option.  This means, that you will be given an option when submitting personal information to elect to receive marketing or advertising material by email or regular mail.
   • We do not sell your personal information to third parties for their marketing purposes without your consent.
5. We may use "cookies" in connection with our web site.  If we do, you should know that a cookie will not reveal personally identifiable information.  Most browsers have features enabling users to control whether to accept or decline a cookie. 
6. Your information is stored on servers located in the United States. We treat data as an asset that must be protected and use standard industry procedures to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Submitted Ideas Policy

If you submit any suggestions, ideas, comments, information or material (referred to as "information or material") to us, including any recipes, data, questions, comments, creative suggestions, ideas, concepts, products, marketing or promotional plans or strategies, or the like, you agree that all of the information or material shall be deemed and shall remain our exclusive property.  When you submit such information or material to us, you assign all copyright, confidentiality and other claims to the information or material to us.  We may use, or chose not to use, any such information or material for any purposes whatsoever, commercial or otherwise, including, but not limited to, reproduction, disclosure, transmission, publication, broadcasting or posting without any compensation to you as the provider of the information or material.

Legal Policy

This web site is intended for your personal information, education, and communication.  All material on this site is copyrighted by Tillamook County Creamery Association (TCCA), unless otherwise noted.  You may not in any manner distribute, modify, transmit, reuse, re-post, or use the content of this web site, without our prior written consent.  However, you may download materials displayed on this web site only for your non-commercial personal use only if you retain all copyright and other legal notices which appear on any such materials.  All trademarks displayed on this site are owned by TCCA, unless otherwise noted, and you do not have permission to use any of the trademarks unless you have entered into a written license agreement with TCCA.  All information and content on this site is provided AS IS, and no representation or warranty is made as to its accuracy or completeness.  Other sites linking to this site are not endorsed by TCCA, and we are not responsible for their content, unless the linking site is owned or provided by TCCA.  You should contact us with questions you may have regarding whether TCCA is the owner or provider of a linking site.

Coupon Policy

E-coupons must be redeemed at time of purchase. One E-coupon per purchase, per customer. Cash value 1/100 of one cent. May not be exchanged, refunded, replaced or redeemed for cash or payment of accounts. May not be combined with other coupons or discounts. Normal and customary taxes, fees, shipping charges and surcharges will apply. May not be combined with other coupons or any other discounts. Only valid for on-line purchases at store.tillamookcheese.com. Not valid at any other store or sales outlet. Offer excludes previous purchases, purchase of gift certificates, shipping charges, and non-stock special orders. Normal and customary taxes, fees, charges and surcharges will apply. E-coupon promotion subject to termination at any time. These terms and conditions are subject to change at any time without prior written notice.

Amendments

TCCA may amend its policies at any time by posting the amended terms on this site. All amended terms automatically take effect when posted on the site.